SECTION 23 – WARRANTY & RETURNS
All products are sold with a one year limited manufacturers warranty from the date of purchase. This warranty shall not include General ‘wear and tear’, and shall be invalidated by tampering with, dropping or damaging the product or misuse. The Manufacturer’s Products warranty will specifically not include the tearing or damage to filter Gels, unless immediately reported upon delivery, water damage to the unit, battery acid damage to the unit, stress fractures to the unit or filter holder (unless reported on delivery), or disconnection of wires (unless reported on delivery). Any damage to the item must strictly be reported on delivery.
Rotolight Group Ltd explicitly does not offer a ‘try before you buy’ policy. Refunds will only be permitted for items returned within 30 days from date of delivery, in an ‘as new’ condition, with the original product packaging, in a resellable condition.
For warranty returns, Rotolight Group Ltd will repair or replace the item for any valid warranty claims submitted within 12 months from the purchase date.
For returns or warranty please contact firstname.lastname@example.org