Terms of Service

This website is operated by Rotolight Group Ltd for Rotolight . Throughout the site, the terms “we”, “us” and “our” refer to Rotolight Group Ltdo n behalf of the brand Rotolight. Rotolight offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

For the avoidance of doubt until such time that the goods are paid in full (monies received), they remain the property of Rotolight Group Ltd.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy (Section 21-23).


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Rotolight , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Rotolight Group Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pinewood Studios, Pinewood Road , Iver Heath , BKM, SL0 0NH, United Kingdom.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at sales@rotolight.com.


Rotolight Group Ltd reserves the right to refuse any sale, at any time, specifically including those where an incorrect price has been displayed in error.

Rotolight suggests product prices internationally on the basis of several factors, including currency exchange rates, local import laws, business practices, taxes, and the cost of doing business. These factors vary from region to region and over time, such that international prices are not always comparable to US/GBP/Euro suggested retail prices.

Whilst the website may show various currency pricing depending on location, your order shall always be charged in your local currency as determined by the shipping address. This pricing is not calculated based on a currency conversion, but on a fixed retail price.

All pricing shown in $ is US dollars, unless indicated otherwise.


Shipping prices displayed on the website are an estimate only. Rotolight Group Ltd reserves the right to amend the shipping price at any time, at its sole discretion.

Rotolight Group Ltd not be liable for any customs charges, duties, taxes or other costs arising from the shipment, that shall be the sole liability of the customer. The customer is solely responsible for ensuring the accuracy of any billing address, shipping address, contact information and tax information (where relevant), as well availability to receive the delivery when placing their order, along with any other information that would be reasonably required to enable a successful delivery of the items to the specified address. This includes agreement by the customer to provide to any official authority tax, social security or other information needed by the courier to complete the shipment. Failure to do so may result in an inability to deliver the items, and subsequent return of those items by the courier to Rotolight Group Ltd. Any charges incurred as a result of this, shall be solely those of the customer.

The customer is solely responsible for notifying Rotolight Group Ltd (support@rotolight.com) for non receipt of items within a maximum of 14 days from notification the items have shipped from Rotolight, or its affiliated shipping partners worldwide. Rotolight accepts no responsibility beyond 14 days for non receipt of items and all financial liability will be that of the customer.

In the event that an order placed on Rotolight.com is delivered to the address provided by the customer and a proof of delivery is available from a reputable shipping company (i.e. UPS/FEDEX/DPD etc) showing that it was signed for at the specified address then Rotolight shall consider the order completed and all liability and for the goods beyond this point are that of the customer solely.

For orders outside of the UK, these may often be fulfilled (and billed) locally by Rotolight dealer or distributor for the region, in order to save you local import taxes and delays to your order. In this instance your data shall be handled securely, in accordance with data protection regulations.

The Company reserves the right to make scheduled deliveries each of a part only of the overall amount and value of goods ordered by the buyer. Where any such scheduled delivery is made the goods comprised within each delivery shall be deemed to have been sold and delivered under a separate contract for the sale of the goods the subject of such delivery and will be invoiced separately. The Buyer will pay for the goods delivered in each scheduled delivery without set off, counter claim or deduction in respect of any previous or future scheduled delivery or other goods ordered from the Company.

B2B Customers terms of sale: All dealers, distributors, rental houses and other B2B customers shall assume full and sole risk on goods and supply contracts at the point at which the products leave the Rotolight premises (either in the UK, and/or from an affiliated Rotolight distribution facility). For the avoidance of doubt, once the goods have been collected all risk transfers solely to the buyer, and Rotolight shall be deemed to have fully performed its obligations under any contract of sale. Customer accepts full liability for non receipt of items, and should endeavour to ensure they have appropriate insurance in place. Under no circumstance, does rotolight accept any responsibility for non delivery of items, and all invoices shall be pay promptly when due.


All products are sold with a one year limited manufacturers warranty from the date of purchase.This warranty shall not include General ‘wear and tear’, and shall be invalidated by tampering with, dropping or damaging the product or misuse. The Manufacturer’s Products warranty will specifically not include the tearing or damage to filter Gels, unless immediately reported upon delivery, water damage to the unit, battery acid damage to the unit, stress fractures to the unit or filter holder(unless reported on delivery), or disconnection of wires (unless reported on delivery). Any damage to the item must strictly be reported on delivery.

Rotolight Group Ltd explicitly does not offer a ‘try before you buy’ policy. Refunds will only be permitted for items returned within a maximum of 30 days from date of delivery, in an ‘as new’ condition, with the original product packaging, in a re-sellable condition.

In the event that any item is returned for any reason, the customer shall be solely responsible for all credit card/paypal/ payment processing fees incurred on the original purchase by Rotolight (typically 5% of order value) where they cannot be recovered from the payment provider (which at the point of writing includes Paypal, Stripe, Klarna and Apple Pay), along with all shipping costs, duties and taxes arising from the return of the product, safely to delivery of the address provided by Rotolight Group Ltd for the return. This may include but not be limited to sales tax, duties, shipping costs, import and handling fees and Rotolight shall reserve the right to recharge all fees incurred to the customer.

The customer is solely responsible for any loss of product or damage incurred during transit to Rotolight Group Ltd, and no liability passes to rotolight Group Ltd for the returned items until they are safely received by Rotolight Group Ltd to the notified address.

For warranty returns/repairs, please contact support@rotolight.com  with proof of purchase (original invoice & date) along with serial number and description of the fault. Upon receipt Rotolight will assess the RMA, and provide an RMA number and return address if accepted. Rotolight Group Ltd will repair or replace the item for any valid warranty claims submitted within 12 months from the purchase date.


Minimum Advertised Price (MAP)

  1. i) In order to maintain the integrity of the Manufacturers brand, a minimum advertised price policy is in effect for the North American Territory.
  2. ii) This policy will not interfere with the business decisions of our dealers, but instead ensures sustainable business opportunities exist for our dealers and partners in the Territory

iii)     This policy has been established to protect all dealers and consumers in the Territory.

  1. iv) The Dealer may not advertise in any medium including print, digital or social a price lower than the Minimum Advertised Price for that product.
  2. v) The Dealer is free to offer temporary sales and discounts of the product at their discretion on the retail price of the product, but the advertised price cannot be below the Minimum Advertised price.
  3. vi) The Master Distributor reserves the right from time to time to amend the Minimum Advertised Price.

vii)    Consent may be provided from the Master Distributor for strictly controlled time periods to sell at prices lower than the Minimum Advertised price, but only where this consent has been expressly given, in writing, by the Master Distributor.

viii)  The Master Distributor and Manufacturer reserves the right not to sell to any Dealer found to be in violation of this policy.

  1. ix) The Master Distributor and Manufacturer shall not be held responsible for enforcement of this policy or lack thereof, nor any consequential loss of sales arising.
  2. x) If a reseller is in violation of the Minimum Advertised Price (M.A.P.) 1st offence is a delivery stop of 10 days. For the 2nd offence counts as a delivery stop of 30 days. For the 3rd offence counts as a delivery stop for 60 days. And with the 4th offence a termination of the partnership.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Financing

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

SECTION 26 – Safety Standards

All Rotolight products where relevant are manufactured to the following standards :CE, UKCA, ROHS, FCC (*where applicable)Electrical Equipment regulations 2016

EN 300 328: V2.2.2

EN 62368-1: 2014/AC: 2015+A11:2017 IEC 62471:2006
EN 62479:2010

EN 301489-1: V2.2.0 EN 301 489-17: V3.2.0

EN 50581: 2012

SECTION 27 – Manufacturer Information

Rotolight Group Ltd is the manufacturer of lighting products (NEO 3, AEOS 2, Anova PRO 2/1, Titan X2, Titan X1, NEO 2, NEO 1, AEOS 1, ANOVA 1/2), all made in the UK.Address : Rotolight Group Ltd, Unit 10 Thomas Road, Wooburn Green Industrial Estate, High Wycombe, HP10 0PEContact information:

SECTION 28 – Importer of Record

Rotolight Group Ltd is the Importer of record for a number of accessory items including batteries, chargers, PSU’s, and other accessory items :Registered company name : Rotolight Group LtdRegistered trademark: Rotolight (EUTM: 008533622)Address : Rotolight Group Ltd, Unit 10 Thomas Road, Wooburn Green Industrial Estate, High Wycombe, HP10 0PEContact information : NEO 3 batteries, 1 way and 2 way batteries chargers are manufactured independently by :Dongguan KAYO Battery Co., Ltd No.2 ,Ten Lane,S hajingtou, Matigang Village, Dalingshan Town, Dongguan City, Guangdong Province, China.